Your Travel Safety

As it has always been, the safety and security of our guests and team members remain our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.

We are adhering to the latest information, protocols, and tools from the world’s leading health experts and government authorities to make our cleaning and hygiene protocols even more rigorous.  In addition to these measures, we encourage you to learn more about what you can do to travel safer.  The World Health Organization has several recommendations to reduce exposure to a range of illnesses, including hand and respiratory hygiene as well as safe food practices.

For more information click here.

Your Travel Flexibility

We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our booking policies to give you extra peace of mind:

We understand that our delayed opening may cause disappointment for those due to stay with us this April and we invite you to arrange your new travel dates by contacting our Reservations department on [email protected] and +30 2897029090, or via your travel agency/online travel website.

What’s more, our official price list for 2021 will not see any changes from 2020 until further notice, giving you more time to plan your new trip. Please contact us on [email protected] and +30 28970 29090 to take advantage of this option or to help you with your inquiries.

For guests making new reservations for season 2020 arrivals, we will allow those reservations to be changed or canceled at no charge up to 7 days before a guest’s scheduled arrival date. Please contact us at [email protected]  for more information.

As we continue to monitor the situation, we remain vigilant and work closely with the authorities for the health and safety of all people. We want to thank you for the support, loyalty, and trust that you continue to place in us. Before too long, and whenever you choose to visit us at Stella Hotels, we look forward to welcoming you again, under the Greek sun.

At Stella Hotels, we believe it is in challenging times like these that the power of hospitality is needed most of all. Whether you are traveling now or in the future, our team members are ready to welcome you with the Cretan hospitality you’ve come to expect by providing a safe environment and ultimately a holiday full of Amazing Experiences and Everlasting Memories. Thank you for your understanding and cooperation.